Asset Management
Integrated Asset Management Software, Boost Performance, Reduce costsAssetmanage- Torrent A Asset Management and Support System
ASSETMANAGE is the ultimate solution that allows better customer service, improves issue resolving time, better tracking and management of complaints or enquiries, agent productivity, Reduces operating costs and lower agent turnover – issues at the top of every Customer Contact center manager’s list of challenges.
- An integrated system that allows the team to have complete view of the Trouble tickets, Customers , assets, Corrective and preventive maintenance, ASPs, technicians, parts to solve issues cost efficiently.
- Level1-Level3 helpdesk and support.
- Allows Management to make timely decisions, sharpen your competitive edge and be focused on driving the business forward
- Low total cost of ownership relative to other comparable systems
- Flexibility to customize according to a specific requirement of Prospect.
ASSETMANAGE Features MANAGING CUSTOMER’S ASSET SEFFECIENTLY AND ON TIME
Dashboard
ASSETMANAGE’S Smart Dashboard gives you an eagle’s eye view on all the support and maintenance activities anytime anywhere.
Contact Center(First Level)
Customer service and support agents are much more productive when the information and tools they need to solve a customer’s problem are consolidated in a single spot. A unified agent console provides a single screen view of relevant information about the current case, which ultimately reduces the length of calls and increases first call resolutions.
The multi pane console allows call agent to have instant access to the customer details, assets owned by the customer, previous call history of the customer which gives the complete understanding of a customer’s interaction with your organization
Trouble Tickets(TT) are created and unique no. is allocated to the case, for escalation to the next level of support
Customer Management
Customer details are recorded and tracked. All assets, Trouble Tickets etc are linked to the customer enabling easy report generation.
Asset Management
Assets are categorized and details recorded in this module. Tracking of assets is made easy using the search engine provided. Maintenance activities are tied to the asset.
Maintenance Management(Level2 – Level3)
Corrective Work Orders(CWOs) are created and assigned automatically for TTs that require ASP technicians to visit customer site to resolve the issue.
Parts Management
Parts database is maintained for the assets. This enables adding parts to be replaced for the assets instantly and Quotation is produced from the system.
Quotation and Invoice Management
Quotation is created and the relevant document is produced from the system. Each quotation can be grouped by customer to combine individual quote to produce a master quote to the customer. Invoice is also generated from the system. This helps to track the cost of maintenance by each customer and assets.
Team Collaboration
Communication within team members is important, notifications, messages can be sent between users.
Clientele
